He explained that patient ratings are directly related to outcomes, patient satisfaction, absenteeism and cost.
Transparency drives performance. Relative’s ratings of cleanliness in hospital predicts MRSA and C-diff rates.
In 5 years time your professional reputation will be determined by what Google says about you.
Your colleagues will be threatened by your ambitions. He had to sell his house in order to start doctors.org.uk and then invested all the money he got from doctors.org.uk in iWantGreatCare. It is going well but taking time to scale. Watch this space.